How do two young guys with a penchant for pools and a passion for serving customers start their own company right out of university? Simple: They see a niche and they go for it!
Brothers Brian and Grant Hildebrand were barely university graduates when they boldly opened their own pool service company, Ultimate Pool Service, in 2002. It was a natural next step for the brothers who had learned the ropes working summers for swimming pool service companies during their university years. They loved the work but saw a need for better customer service in the industry. So they hatched a plan and Ultimate Pool Service was born.
Ultimate Pool Service is a full-serve pool shop that maintains, secures, covers, repairs, opens and closes pools. If you’ve got a pool, they have the tools, experience, supplies, and know-how to help you keep it clean, safe, and swimmable year after year. The Hildebrands and their team focus as much on customer service as on pool service, which makes them stand out from the crowd. At their local Oakville-area retail location,
pool supplies, service, equipment, and answers are readily available. Customers can purchase chemicals here and even use the store’s WaterLink Spin Lab to attain computerized results specific to their pool. The store manager is trained extensively in water analysis and can discuss the test results in-depth with each customer to determine the underlying issues affecting their pool’s water chemistry. The store is also stocked with replacement equipment. Everything from pumps, heaters, filters, pool automation, chemical feeders. and cleaners to small parts, water toys, and games. And, when big orders come in for major equipment, the Ultimate Pool Service team delivers and installs it in a pinch. They even have eco-friendly options to help their eco-conscious customers make environmentally-sound decisions.
With their high customer service standards come a large and loyal clientele who rely on Ultimate Pool Service for weekly maintenance, something that the company specializes in.
The best customer service in the industry.
Ultimate Pool Service has invested in these kinds of customer-centric solutions for a reason: they believe that properly trained technicians, monitored service, knowledgeable service staff, timely service, quality relationships, and friendly communication make for happy customers. It may also be the reason for the company’s annual growth, which continues to climb
Growth is good, notes Grant, but it’s more important to “manage our growth so that quality is never compromised.”
Resting on laurels like that, it’s no wonder that clients keep coming back for more.