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Terms of Sale

Terms and Conditions

  • Unless otherwise posted all prices are in Canadian Dollars
  • Ultimate Pool Service Inc. may use FedEx, Purolator, UPS, or Canada Post for couriered deliveries
  • Free Local Delivery service is currently limited to Waterdown, Burlington, Oakville, and specific areas of Mississauga
  • Curbside Pick-Up Orders:
    • In-stock purchases will be ready to pick up within 1 business day of order completion; if received prior to 3:00pm EST Monday – Saturday
    • You will be notified via email when the order is available for pick up, do not come before receiving this email as your order will not be ready
    • Park in designated curbside pick-up sport
    • Call number/extension on curbside pick-up sign
    • Wait inside your vehicle for order to be brought out
    • Present your photo ID, it must match name on order

Returns and Exchanges

Courier Orders

You must obtain a Return Authorization Number before returning a product via courier. Returns without a Return Authorization number will result in the product being rejected at the door. You may return most new, unopened items within 10 days of delivery for a refund*.  Return packages must be packed to shipping standards.

To start a return you will need to email us, enter Return Authorization Number in the subject line, and include your order number and the email address used to place the order in the body of the email.

Curbside Pick-up and Local Delivery

You must obtain a Return Authorization Number before returning a product. Returns without a Return Authorization number will result in the product being rejected at the door. You may return most new, unopened items within 10 days of delivery for a refund*.

To start a return you will need to email us, enter Return Authorization Number in the subject line, and include your order number and the email address used to place the order in the body of the email.

In-person Returns

  • You may return most new, unopened items within 10 days of delivery for a refund*
  • Your original receipt is required, for online orders a copy of the emailed order confirmation
  • Original method of payment required for refund
  • Valid photo ID

* If item(s) returned are not in original/unopened packaging and/or have been used a refund will not be processed, unless the item has been deem defective.  If applicable we will pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc) or is a defective product. 

Shipping Policy

+Free Local Delivery to the following areas: Waterdown, Burlington, Oakville, and Mississauga. Mississauga deliveries are limited to the following postal codes:L5B, L5C, L5H, L5J, L5K, L5L, L5M, L5N, L5R, L5V, L5W.

*Note:

  • Products Returned in Poor Condition will not be refunded
  • All chemical sales are final, including salt, no returns or exchanges, no exceptions
  • All toys and games must be in original packaging
  • All Custom Cover Orders are Final Sale
  • All Custom Orders are Final Sale
  • All Replacement Parts are Final Sale
  • Replacement filter cartridges removed from their protective packaging may not be eligible for return
  • All Items Listed, Described and/or Sold as “Open Box” are Final Sale *(unless missing parts or defective)
  • If item(s) returned are not in original/unopened packaging and/or have been used a refund will not be processed, unless the item has been deem defective. 
  • If applicable we will pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc) or is a defective product. 
  •  

Free Delivery

The follow products are exempt from the Free Shipping On Orders Over $199.00.

  • Solar Blankets
  • Pool Heaters
  • Pool Filter Sand
  • Pool Salt

Privacy Policy

Ultimate Pool Service Inc. (hereafter referred to us “us”, “we”, or “our”) operates the website https://www.ultimatepools.ca (hereafter referred to as the “Site”). This page informs you of our policies regarding the collection, use, and disclosure of personal information we receive from users of the Site. By using our Site, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

While using our Site, we may ask you to provide us with certain personal identifiable information that may be used to contact or identify you. Personal identifiable information may include, but is not limited to your name, billing / shipping address, postal code, email address, and telephone number.

Our Website

When using our Site we may collect the Internet Protocol (IP) Address of your computer, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.  This information is used for Site and system administration purposes and to improve the Site.

We may use third party services such as Google Analytics that collect, monitor and analyze this log data. Our policy does not allow third party services to copy or access personal information, or contact you using the personal information collected from our Site.

Communications

Canada’s Anti-Spam Legislation (CASL) states that we cannot use your personal information to send you promotional materials or marketing through the Site without express consent from you, the recipient.  We may use your Personal Information to contact you, electronically or via phone, regarding orders placed and/or any inquires you have entered in to the Site.   

Cookies

The Site uses “cookies”, a technology that installs a small amount of information on a website user’s computer to permit the website to recognize future visits using that computer.  You can instruct your web browser to notify you and/or refuse the use of cookies.  However, if you choose to not accept cookies you may not be able to use some portions of our Site (included, but not limited to: account login, add to cart, and/or online check out).

Security

The security of your personal information is important to us. No method of communication over the internet or electronic storage is 100% secure.  Even so, we do strive to use all commercially acceptable means to protect your personal information, including use of an SSL (Secure Sockets Layer) Certificate, and forcing all browsers to constantly connect to our Site through an encrypted layer.

Links to Other Web Sites

Our Site may contain links to other websites or internet resources which are provided solely for your convenience and information. When you click on one of those links you are contacting another website or Internet resource.  We have no responsibility or liability for, or control over, those other websites or internet resources or their collection, use and disclosure of your personal information. We encourage you to read their privacy policies to learn how they collect and use your personal information.

Privacy Policy Changes

This privacy policy is effective as of January 1st, 2017 and will remain in effect except with respect to any changes in its stipulations in the future; which will be in effect immediately after being posted on this page.

We reserve the right to update or change our privacy policy at any time and we recommend that you should review this periodically. Your continued use of the Service after we post any modifications to the privacy policy on this page will constitute your acknowledgment of the changes and your agreement to abide and be bound by the changed privacy policy.

Contact

If you have any questions about this privacy policy please contact us.

 

Additional information

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